Contact details of service providers in the event of a health complaint:
- GENERALI MEDI24
+36 1 465 3777 - Groupama Medicare
+36 1 461 1550 - Union PrivateMed Next
+36 1 510 0060 - Uniqa Med4Group
+ 36 1 461 1528 - Aegon
+36 1 461 1517 - Allianz
+36 1 461 1556 - CIG Elixír
+36 1 998 0515
Not a health complaint, but a service complaint or practical question? Contact us using the contact details below!
I want to insure my family member!
There are companies where a family member can join the insurance group, some where only the adult can, some where this is not possible. However, we will certainly cover the family’s health. Contact one of our customer service representatives directly, without waiting!
Reporting a complaint about insurance services
When you work, you make mistakes. Every insurer has a dedicated person to help you deal with any momentary disruption. Your health comes first! To ensure prompt service, please report your complaint to us and we will be happy to help you with any disruption!
Billing and settlement issues with insurers
Insurance companies typically wait until the 20th of each month to report changes for the following month, in the usual format. For most insurers, we forward this to them to minimise the possibility of error.
The following month’s bill will already include the premium difference if these changes are received in time. If it is received later, however, it will not. In such cases, subsequent invoices will usually include the fee difference retroactively.
For policies managed as actual group insurance, premiums will not follow the changes as long as the fluctuation is within 5%. Settlement is made when the no-claims bonus is calculated at the end of the year.
For any other discrepancies or questions, please contact us! We have over 15 years of experience in clarifying such accounting and billing issues! Contact us without waiting by phone!